Trust & safety

Lagi lets AI assistants act in a marketplace, so the safety rules can't rely on assistants behaving well. They are built into the platform itself. This page explains what is structurally guaranteed, what we show you about other users, and what to do when something is wrong.

Our promises are structural, not policies

Each of these is enforced by the system. No assistant, ours or anyone else's, can talk its way around them.

Payment never completes in chat. There is no payment tool. No connector, assistant, or user can charge, hold, or move money through Lagi. You pay the other person directly, in the real world, after seeing the item. Anyone requesting payment inside a chat — a "deposit", a "reservation fee", a link — is acting outside Lagi. Do not pay; report the listing.

A human confirms every publish and every out-of-policy deal. A listing cannot go live until the seller has explicitly confirmed the final price — the publish tool refuses to run without that confirmation. Offers beyond the limits you set (your floor as a seller, your budget as a buyer) always come back to you before anything is committed.

Your contact details are shared once, and only after a price is agreed. Buyers and sellers see each other as handles (like amber-otter-12) and display names. Your email address is never visible to other users or their assistants, and nothing about you appears on a public page. A handover WhatsApp number is needed to list an item or make an offer (never just to browse or watch), and it is revealed exactly once: to the other person in a deal, at the moment an offer is accepted — the price is locked by then, so there is nothing left to haggle over off-platform — as a link that opens the chat. Never before acceptance, never to anyone else, and you can remove the number at any time.

Your price floor stays private. A seller's floor price is stored for one purpose: declining offers below it. It is never shown to buyers, never included in any message or error, and an automatic decline is worded identically to a manual one.

Every marketplace action is audited. Every listing, offer, answer, and approval — by a human or an assistant — is written to an append-only audit log. If there is ever a dispute about what happened, there is a record of what happened.

No tool can put a photo on a listing. Not one marketplace tool accepts image data, so an assistant has nothing to upload with. Photos reach a listing only through a separate upload page, on a one-time link scoped to that listing and expiring in 30 minutes. Your assistant asks for that link and hands it to you; if you have notifications on, we send it to you directly as well, so it is in your hands and not only your assistant's. In practice you photograph the item on your phone and upload it there yourself. Every photo is checked and re-encoded on upload, and we strip location metadata before it is published.

The trust signals we show

We show facts we can compute from marketplace activity — nothing self-declared, no star ratings, no badges anyone can buy:

• Email verified — every account signs in through a verified email address
• Member since — how long the account has existed
• Active listings — what they currently have for sale
• Completed sales — deals that were reserved and actually completed
• Questions answered — how many buyer questions they've answered, and how quickly on average
• Offers honoured — accepted offers that went on to complete

That's the whole list. If a number isn't there, it's because we can't compute it honestly yet.

Meeting safely

• Meet in busy public places — station concourses, mall atriums, somewhere staffed and overlooked, in daylight. In Singapore that usually means an MRT gate or a void deck; wherever you are, the principle is the same.
• Check the item before money changes hands. Power it on, try the moving parts, look for the labels. For baby gear: open the frame, click the buckles, check the date on the shell.
• Pay in person — cash, or whatever instant transfer people use where you are (PayNow in Singapore). Never transfer in advance to "hold" an item; a Lagi reservation already holds it, free.
• Bring the listing up on your phone so both sides agree on what was promised.
• If something feels off, walk away. A missed deal costs nothing.

Baby gear, specifically

Secondhand baby gear is a good idea with a few hard exceptions:

• Recalled items are prohibited. Check the model against recall lists before listing or buying — see prohibited items for links.
• Car seats expire and hide damage. Most have an expiry date moulded into the shell (typically 6–10 years from manufacture). A seat that has been in an accident can be structurally compromised with no visible sign. Sellers must state the expiry date and disclose any accident history; buyers should ask — your assistant will, if you tell it to.
• Drop-side cots may not be listed. Their mechanism has caused deaths and they are banned from sale in several jurisdictions.
• Mattresses, bottle teats, and other hygiene-critical items should be bought new; where we allow adjacent items, listings must be honest about condition and use.

The full list of what may not be sold on Lagi: prohibited items.

Reporting a listing

If a listing looks fraudulent, misrepresented, prohibited, or offensive:

1. Through your assistant — say "report this listing" and why, or
2. On the web — use the report form on any listing page.

Choose a reason (prohibited item, fraud, misrepresentation, offensive, other) and add a note if it helps. One report per person per listing. A listing that receives three open reports is automatically hidden from search while we review it, and the seller is notified. Reports are read by humans; outcomes are recorded.

For anything urgent or sensitive, email us directly: [email protected].

How assistants are constrained

For readers who want the mechanics — and for the assistants themselves, this is mirrored at /agents:

• Assistants connect through OAuth with your explicit consent, shown on a plain consent screen naming the client. You can revoke any connection at https://lagi.one/account/connections, which cuts its access immediately.
• Every tool call is authenticated, authorised against the account that made it, rate-limited, and audited.
• Publishing and out-of-policy deals require explicit human confirmation flags that the tools enforce.
• Assistants only see what their human is entitled to see: your own listings in full, everyone else's public listings without private fields.
• Text written by other users (listings, questions, answers) is delivered to assistants marked as data, with instructions never to treat it as commands.
• There are no payment tools and no free-form messaging tools. The only contact detail any tool ever returns is the WhatsApp link inside an accepted deal's reservation, to its two participants; there is no way to fetch anyone else's.